Product Information
how are products selected?
We have a passion for wellness and love to absorb ourselves in the world of health. But we know how overwhelming it can be navigating the latest trends, and spotting gimmicks and "green washed" products. WELL / KEPT was born out of the desire to simplify wellness by cutting through the noise and providing only the best and most impactful products. Think of this as the short list of tried and true daily essentials. The no-brainer swaps and the new additions to your habits and routines that will truly make a difference in how you feel and thrive.
Each product in our collection undergoes rigorous evaluation and is expertly and thoughtfully chosen based on the following four guiding pillars:
best-in-class
- every product must meet a high standard of effectiveness and craftsmanship
- proven track records or exceptional ingredients
- cult favourites and well loved
clean & conscious
- transparent ingredient lists and sourcing
- non-toxic formulations without any artificial, synthetic or unnecessary ingredients
intentional
- supports mindful daily practices and meaningful routines
- nothing frivolous - everything serves a clear purpose and is highly effective
conscious
- sustainable packaging and production where possible
- ethical brand practices and fair labor standards
- priority for UK-made products when quality allows
Where can i learn more about the ingredients?
Details on ingredients/materials can be found on each product page. We strive to provide full transparency, and will endeavour to answer any further questions you may have. Please contact our team at hello@wellkept.uk with any questions.
Shipping
Shipping Areas
We currently ship within the United Kingdom only. Unfortunately, we don't offer international shipping at this time.
How much is shipping?
- We offer Free UK shipping on all orders over £40
- Standard shipping fee of £4.95 for orders under £40
- All prices include VAT
Order processing & delivery timelines
Delivery timelines
- Standard delivery: 2-4 working days after processing
- Express delivery 1-2 working days after processing (£8.95 additional charge)
Order processing
- Orders typically process within 1-2 working days.
- During busier periods (holidays, sales) processing may take up to 3 working days.
- You'll receive an email confirmation when your order has been dispatched.
Returns & Exchanges
What is your return policy?
We want you to love everything you order. If something isn't quite right, we're here to help make it right.
- You have 30 days from the date of delivery to return items for a full refund or exchange.
- We offer returns on any item that is unopened, unused and in the original packaging. For health and safety reasons, we cannot accept any returns of opened or used items.
If your order arrives damaged or defective, please contact us immediately at hello@wellkept.uk with photos. We'll arrange a replacement or full refund at no cost to you.
Refunds
- Refunds will be processed within 5-7 working days of receiving your return
- Original shipping costs are non-refundable (unless the return is due to our error)
- Refunds will be issued to your original payment method
How to issue a Return
- Contact us first at hello@wellkept.uk with your order number and reason for return
- We'll send you a prepaid return label within 48 hours
- Pack items securely in original packaging when possible
- Attach the return label and drop off at any Royal Mail location unless otherwise specified
Exchanges
We're happy to exchange items for a different size or colour when available and items are unopened and unused in their original packaging. Contact us at hello@wellkept.uk to arrange an exchange.
Contact
Still have questions? We're happy to help! Please drop us a note at hello@wellkept.uk or fill out the contact form below
Contact us
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time at hello@wellkept.uk