Last updated: 2 July 2025

Welcome to Well / Kept

These terms and conditions ("Terms") apply to your purchase of goods or services from Native Space Properties Ltd, trading as Well Kept. By using our website or making a purchase, you agree to these Terms.

Using Our Website

Acceptable Use

- You must be at least 18 years old to make purchases

- You agree to provide accurate information when placing orders

- You will not use our website for any unlawful purpose

- You will not attempt to interfere with our website's functionality

Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is owned by us or our suppliers and is protected by copyright and trademark laws.

Orders and Payment

Order Process

- All orders are subject to acceptance by us

- We reserve the right to refuse or cancel orders at our discretion

- Prices are in British Pounds and include VAT where applicable

- We may correct pricing errors even after orders are placed

Payment

- Payment is required at the time of ordering

- We accept major credit cards and PayPal

- Your payment information is processed securely through trusted payment providers

Product Information

- We strive for accuracy in all product descriptions and images

- Colors may vary slightly due to screen settings

- Product formulations may change; we'll update information accordingly

Delivery and Risk

Delivery

- Delivery terms are outlined in our Shipping Policy

- Risk of loss passes to you upon delivery

- We are not responsible for delays caused by couriers or circumstances beyond our control

Returns and Refunds

Returns are governed by our separate Returns Policy. Your statutory rights as a consumer remain unaffected.

Privacy and Data

Your personal information is handled according to our Privacy Policy, which complies with UK GDPR requirements.

Product Use and Safety

We want you to be your healthiest, but we’re not doctors. You should always consult your doctor before making any changes to your health regime

Health and Wellness Products

- Our products are not intended to diagnose, treat, cure, or prevent any disease

- Always read product labels and instructions before use

- Discontinue use if you experience any adverse reactions

- Consult a healthcare professional if you have medical concerns

Essential Oils and Natural Products

- Always perform a patch test before using new products

- Keep products away from children and pets

- Some products may cause photosensitivity

Limitation of Liability

Our Liability to You

- We provide products and services "as is" without warranties beyond those required by law

- Our liability is limited to the purchase price of the relevant product

- We are not liable for indirect, consequential, or special damages

- Nothing in these terms excludes our liability for death, personal injury, fraud, or other matters where exclusion would be unlawful

Your Responsibilities

- You are responsible for checking product suitability for your needs

- You must follow all usage instructions and safety guidelines

- You are liable for any misuse of products

Indemnity

You agree to indemnify us against any claims arising from your misuse of our products or breach of these Terms.

Termination

We may suspend or terminate your access to our website if you breach these Terms.

General Terms

Entire Agreement

These Terms, together with our Privacy Policy and Returns Policy, constitute the entire agreement between us.

Changes to Terms

We may update these Terms from time to time. Continued use of our website constitutes acceptance of updated Terms.

Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

Governing Law

These Terms are governed by English law, and any disputes will be subject to the jurisdiction of English courts.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

Contact Us

If you have questions about these Terms, please contact us:

- Email: hello@wellkept.uk

- Address:

Unit 12
Bourges View
Maskew Avenue
Peterborough
PE1 2FG

These Terms and Conditions are effective as of 2 July 2025 and were last updated on 2 July 2025.